1. What Data We Collect
320kbps collects certain information to provide you with a secure, personalised, and seamless betting experience. This data is used solely to improve our service and keep your account safe. We never collect unnecessary or irrelevant information without your consent.
A. Account Information
At registration, we collect your name, mobile number, email address, and date of birth. Some details from your National ID or equivalent document may be requested for age verification and identity confirmation. This information is essential for securing your account and preventing fraud.
B. Device & Browser Information
When you use the 320kbps platform, we automatically collect your device type, operating system, browser name and version, screen resolution, and IP address. This information helps us diagnose technical issues, monitor platform performance, and optimise your experience for your device. If you log in from a mobile device, your device ID and network information may also be included.
C. Payment & Financial Information (BDT)
For BDT deposits and withdrawals, we record the payment method type, transaction amount, and transaction date. For transactions made via bKash, Nagad, or Rocket, only the transaction identifier is stored — full mobile banking PINs or passwords are never saved. Financial data is protected by the highest level of encryption and used solely to meet legal obligations.
D. Usage Data
We analyse behavioural data such as which sports or events you bet on, how long you spend on the platform, and which pages you visit most. This helps us improve our service and show you relevant offers and tips. This data is never sold to third parties for commercial purposes.
2. How We Use Your Data
320kbps uses the information you provide only for specific, legitimate purposes. Your basic details are needed to create your account, verify your identity, and secure your login. Financial data is used for payment processing, maintaining deposit and withdrawal history, and resolving disputes. Our customer support team can access your account and transaction details to resolve issues quickly. Analytical data helps us improve the platform and plan new features. This data is also used within our Responsible Gaming programme to detect unusual betting patterns and provide assistance where needed.
We obtain your explicit consent before sending any promotional messages or offers. You can opt out of marketing communications at any time — simply contact our support team or update your preferences in account settings. Data may be shared with Bangladesh's financial intelligence unit or law enforcement agencies where legally required.
3. Cookies & Tracking Technologies
The 320kbps website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help recognise you in future sessions. They keep you logged in, save your language preference, and improve the overall performance of the site.
We use three types of cookies: essential cookies, which the site cannot function without; functional cookies, which remember your preferences; and analytical cookies, which help us understand how users interact with the platform. Analytical cookies do not identify you personally — they are used for statistical purposes only. You can manage or disable cookies through your browser settings, though doing so may limit certain features.
4. Data Retention & Security
Protecting your data is 320kbps's top priority. We secure all data transfers using industry-standard SSL encryption (TLS 1.3). Stored data is also encrypted, and only authorised staff can access the information they need. Two-factor authentication is available to give your account an extra layer of security.
Your personal data is retained only for as long as your account is active and as required to meet legal obligations. Once we receive a request to close or delete an account, your personal data is deleted or anonymised within a set timeframe — though financial transaction records must be retained for the period required under Bangladeshi law. In the event of a security breach, we will notify you promptly and take the necessary steps to minimise any harm.
5. Sharing Data with Third Parties
320kbps does not sell your personal data to third parties for any commercial purpose. However, limited data may be shared with trusted service providers who help us operate the platform — such as payment processing partners, technology service providers, and identity verification services. These partners are bound by strict confidentiality agreements and may only use the data for their designated purpose.
We are legally required to share relevant information upon receipt of a lawful order from Bangladesh's Bangladesh Financial Intelligence Unit (BFIU) or any other competent authority. Additionally, in the event of a company merger or acquisition, data may be transferred after notifying users in advance. In all circumstances, protecting your information remains our commitment.
6. Your Rights
320kbps believes users have every right to full control over their own data. You can view, correct, or request deletion of your stored data at any time. Your key rights are summarised below:
- Right to Access: You have the right to receive a copy of the personal data we hold about you.
- Right to Rectification: If your information is incorrect or incomplete, you can request that it be updated.
- Right to Erasure: Under certain conditions, you may request that your personal data be erased.
- Right to Restrict Processing: In certain circumstances, you have the right to object to the processing of your data.
- Right to Data Portability: You have the right to receive your data in a structured, portable format and transfer it elsewhere.
- Right to Withdraw Consent: Where data is processed on the basis of your consent, you may withdraw that consent at any time.
To exercise any of these rights, contact our support team or visit our FAQ Page We typically respond to all requests within 30 business days. In some cases, we may not be able to fully fulfill a request due to legal obligations — we will let you know the reason if that happens.
7. Policy Updates & Contact
320kbps may update this Privacy Policy from time to time as needed. If any significant changes are made, we will notify you in advance via your registered mobile number or email. The date of the latest update will always be indicated at the top of the page under "Last Updated", so you can easily tell when the policy was last revised. Continued use of the platform following the publication of any changes constitutes your acceptance of the updated terms. We do recommend, however, that you visit this page regularly to stay informed about any updates.
For any privacy-related questions, concerns, or complaints, please reach out to us directly. Our dedicated support team is available 24/7 to assist you. You can email us at: support@320kbps.bet — we typically respond within 24 hours. For more details, visit our FAQ FAQ page, where you'll find answers to common questions.